We are thrilled to be re-opening. You are our community, our family. Your health and wellness is very important to us and we know that we have many members that can’t wait to get back to their old routines in our “new normal”. We have gone above and beyond the guidelines to put new safety measures in place.
Keep in mind this is just a start. We have a few more upgrades in the works, and as we learn more, we’ll be constantly fine-tuning and updating this page with the latest—so you can always check back here.
We are taking a multi-pronged approach to sanitize the surfaces we touch and maintain safe physical distancing at all times.
Updated 3/1/21. Protocols are subject to changes from local and state health guidelines.
Our heightened deep-cleaning process starts with a top-grade disinfectant & more frequent cleaning. Our team will use a disinfectant proven to kill viruses like COVID-19 in all common areas.
High-touch surfaces (including doorknobs, handles, rails, light switches, sanitizing stations, lockers, bathrooms, sinks, toilets, benches, locker keys, front desk items, computers, phones, Kid’s Club toys, and instructor equipment) will be disinfected twice per day.
Throughout the day, our team will use hospital-grade foggers that cling to surfaces and are proven to kill viruses like COVID-19 with special attention to weights, doors, cardio equipment, seats, handles, and all high-touch surfaces. This tool allows us to disinfect hard-to-reach crevices and ensure complete coverage throughout the club.
Members will receive their own spray bottle upon entry and are asked to wipe down every piece of equipment and surface touched during their workout. We will sanitize the bottle after each use. Additional sanitizing stations will also be added throughout the clubs.
Members are required to wear a mask while entering and moving throughout the facilities. Additionally, members may be required to wear masks while working out in accordance with local guidelines and regulations. Please consult your club for specifics about the mask requirements.
Team members are required to wear masks. Your O2 Fitness team is here to help, from a safe distance. After deep cleaning, they’ll wash their hands before refreshing gloves and masks as needed.
Need a mask? The O2 Rewards Store has several options, including this Sports Training Carbon Mask that is designed to be well-ventilated, breathable and quick drying.
Every O2 team member and instructor will have their temperature checked before their shift. When necessary, we’ll follow our elevated temperature protocol.
We will take the temperature of parents and children prior to checking into Kids Club. No parents will be allowed inside of Kid’s Club.
If you feel sick, have a fever, or someone in your household is sick please do not come to the club. In the event that there is a reported case of COVID-19 in your club and you were potentially in contact with the individual, you’ll be notified immediately. From there, we’ll take the proper safety precautions to disinfect the club from top to bottom.
Keep to the right when entering and exiting the club. Floor markers will indicate a safe distance in the lobby and signage will help guide you around the club.
Members are asked to keep six feet between themselves and the next person. Remember, six feet is approximately four paces.
As of 06/20/2020, indoor studio classes returned in South Carolina clubs in accordance with our studio occupancy limits. 10×10 or 8×8 squares will be marked and members must stay in their designated area.
As of 3/1/2021, indoor studio class will begin to return to North Carolina clubs in accordance with our studio occupancy limits. 10×10 or 8×8 squares will be marked and members must stay in their designated area.
Every other piece of cardio equipment will be closed, and alternated daily, to allow for proper distancing between members. This will also allow for our team to do a deep clean of the equipment on the days that they are not in use. Keeping one machine between you and other members is also recommended in other parts of the club to help maintain six feet of separation.
Scan your key tag at the front desk when you arrive. Plan to arrive at least 5 minutes before outdoor studio classes begin so we can walk you to the outdoor space. For indoor classes we will have a Membership Experience team member accepting reservations (one only) up to 30 minutes prior to the class beginning.
Saunas, steam room, lockers and showers will be available for members to use; however, towels will be temporarily unavailable. Please bring your own towel.
Water fountains should be used for refilling water bottles only. Please do not drink directly from the fountain.
We highly suggest bringing only the necessities and leaving other personal items locked in your car.
Monday, May 18 |
South Carolina |
Friday, August 28 |
North CarolinaFriendly Center |
Friday, September 4 |
North CarolinaBrier Creek |
Tuesday, September 8 |
North CarolinaCarrboro |
Monday, September 14 |
North CarolinaUniversity Hill |
Temporary closures for fogging will no longer happen.
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These amenities and services will be temporarily unavailable until further notice:
Towel Service
We ask that all members verbally enter into a social agreement with us to comply with these guidelines upon entering the club.
We’ve put a lot of changes in place—with details beyond what you see here. The way our new safety process will be most effective is if we all make sure to do our part in it. Be Kind. Be Thoughtful. Be Friendly.
Aside from respecting the safety guidelines put in place by our governments, we ask that anyone who enters the club takes care of each other and respects the O2 team and fellow members’ space.
Hands will be washed with soap and water before and after your workout. Parents should use hand sanitizer on the way into and on the way out of Kid’s Club.
Please make sure to practice social distancing when in close, shared spaces like locker rooms and bathrooms. Follow the markers placed around the club and studios to maintain a safe distance.
If you have a cough, fever, or symptoms of COVID-19, please do not come to the club until you’re symptom-free and fever-free for three days. If you have tested positive for COVID-19, or have knowingly come into close contact with someone who has, we ask that you do not come to the club for 14 days or until you’ve tested negative for COVID-19. If you feel unwell or have any concerns about coming into the club, please stay home and stay safe.
We’re encouraging members and team members to limit person-to-person contact, including hugs, high fives, and fist bumps. This is the perfect time to work on your air guitar celebration of reaching a goal.
To ensure that you receive the latest updates about club re-openings, policy changes and other important club notifications, please provide your preferred contact information.
Club hours for all clubs are Monday – Thursday 5 am to 10 pm, Friday 5 am to 9 pm, and Saturday – Sunday 7 am to 7 pm.
We will be limiting the number of members in the club based on government mandated occupancy.
What amenities are not available yet?
During the initial phase of your clubs rolling re-opening, we will not be offering towel service, showers, steam rooms, saunas, Kids Club, or indoor Studio classes. Kids Club and outdoor classes will begin a week after your club’s rolling reopen.
As of 8/28/2020, no clubs are currently offering towel service, steam rooms, or saunas.
As of 3/1/2021, clubs with saunas and steam rooms will be allowing use.
Kids Club is back! Club hours vary across clubs, Check out the Kids Club page for your club’s hours.
Members are required to wear a mask while entering and moving throughout the facilities. Additionally, members may be required to wear masks while working out in accordance with local guidelines and regulations. Please consult your club for specifics about the mask requirements.
Need a mask? The O2 Rewards Store has several options, including this Sports Training Carbon Mask that is designed to be well-ventilated, breathable and quick drying.
Masks are required for the O2 Fitness team—please do not ask a team member to remove their mask.
We are asking all members to maintain a 6-foot distance between themselves and others in the club. We will provide visual cues to help you ensure distancing guidelines are respected including signage, floor markers, area closures and staff to monitor and enforce these rules. We will be rotating cardio equipment that is open and available each day to maintain an “every-other” distance and approach to our cardio deck. Refrain from “rotating in” with another member and keep one piece of equipment between you and other guests.
O2 is taking a multi-pronged approach to sanitize the clubs, including:
You can apply your credit to personal training or virtual training in June, cooler items, trade the credit in for a one month membership for a friend, or apply it towards your membership dues starting in July 2020 through the end of 2020. Visit the front desk and speak with a member experience team member to apply your credit.
Yes, visit the member experience team at the front desk and you can gift your credit for a friend to have access to the club for the month of your choice.
If your account was eligible for the gift voucher, 500 Rewards points were added to your account. You can redeem the points for a $25 voucher to be used in the O2 Shop online or for a $25 Personal Training voucher. You may also opt to use these Rewards points for any other items in the Rewards Store or keep them added to your existing points total to work towards larger items like a free full year of membership.
